Refund policy

Refunds

We have a 30-day return policy.  If, for some reason, your Mika Vie product(s) are not perfect for your skin, you may return them to us within 30 days from your ship date for a full refund, excluding the original shipping cost, if any. There will be a $5 fee deducted from the refund to cover any US shipping labels if the order needs to be shipped back to our fulfillment center. If a promotional code was used at the time of purchase, the refund or gift card will include the prorated amount of each discounted item requested to be returned. Sets/collections may be prorated.

To start a return, contact us at mickie@mikacollection.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. 

You can always contact us for any return questions at mickie@mikacollection.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Your order will be refunded once it's been delivered. You’ll receive a refund confirmation via email once it’s been processed. Please note that the refund can take several days to be reflected on your account statement.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.